Mercedes-Benz Sprinter of Oklahoma City
14240 Broadway Extension
Oklahoma City, OK 73013 (click for map)
Phone Service: 877-881-2208 Parts: 877-873-9876
Comments: The service advisor is great!
Submitted by: Marlenea Steffens
Comments: Picked a date that was convenient for us and was accommodated. We had a front end alignment completed and they automatically replaced the camber bolts. The total cost of the work was $300 with parts and labor. The Sprinter technician is named Paul and very good. We used this facility twice and was very happy with their work and professionalism. Another Sprinter van arrived without an appointment and they managed to work in him that day.
Submitted by: Patrick Hayes
Mercedes-Benz of Salem
2405 Commercial St SE
Salem, OR 97302 (click for map)
Comments: We’ve had good experiences there, AND “Mike”, the Sprinter MB guy, will be coming to our Evergreen Leisure’s Spring Rally in May. Double brownie points.
Submitted by: Ann Ward Ossinger
Also recommended by: Bill Petrak
Mercedes-Benz of Wilsonville
25035 SW Parkway Ave.
Wilsonville, OR 97070 (click for map)
Date of Service: March 2019
Service Performed: Standard maintenance
Evaluation of Service: Large shop. Sprinter mechanics only available M-F
Submitted by: Michael Moon
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DATE OF SERVICE: August 2, 2021
CHASSIS TYPE: 2019 Mercedes
SERVICE PERFORMED: Recalls and Service A
EVALUATION OF SERVICE: Six weeks ago, the nearest Mercedes dealership couldn’t get us in til late August, so we called this one. Scheduling staff was pleasant and told us the work would take a full day but they had a loaner for us to use for the day. Showed up bright and early Monday morning for our appointment and we’re told they were “backed up, months out” and “We might be able to get to it by Friday.” The service guy did acknowledge that we had an appointment for that day but said “We’ve been so backed up with these recalls…” We declined to leave our RV. We talked to two other customers who had other Sprinter chassis RVs, appointments and received the same treatment. They drove away too.
SUBMITTED BY: Terry Goldsby
Date of Service: May 2019
Service Performed: Replace DEF Sensors. Replace wheel speed sensors.
Evaluation of Service: Outstanding service! Quick turnaround. Great communication. As they are factory authorized Sprinter shop they were able to perform warranty work.
Submitted by: Mike Moon
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DATE OF SERVICE: 7/13/2021
CHASSIS TYPE: 2014 Mercedes
SERVICE PERFORMED: Regular service, warranty recall for emissions
EVALUATION OF SERVICE: Very friendly and helpful. Easy to schedule an appointment and usually available within a week. In emergency situations, they work with you and we have gotten in within 24 hours. They do a thorough inspection upon arrival which as caught many issues before they were an emergency for us….nothing worse than breaking down during a trip. We have used them multiple times since October 2018.
SUBMITTED BY: Shauna Moon
2025 Franklin Blvd
Eugene, Oregon 97403 (click for map)
Comments: Mgr – Joe Cameron. Installation of Sumo Springs, Sway Bar and Koni Shocks Do a lot of work on Mercedes Sprinter Vans and are familiar with our LTVs as the owner of the shop owns one.
Submitted by: Romy Ritter
Date of Service: 8/4/2018
Service Performed: Installed New Rear Shocks. Installed Wheel Lug Nut Covers.
Evaluation of Service: Scheduling of appointments is easy, and online. They are as accommodating as possible. On the Wheel Lug Nut Covers, the owner actually picked them up from a local supplier, himself, and delivered them to this location so they could be installed to fit my schedule. Service Manager and Owner and Techs could not be nicer! They can handle the Unity-sized RVs in their Service Bays. They have always been professional and courteous to deal with. I love their Commitment to Service Ideals-type statements displayed in their front office area. The owner participates in the better-known Sprinter-based RV Forums, and is an RV owner himself. They SPECIALIZE in Sprinter chassis-related work — not the Leisure house portion.
Submitted by: Guy Owen
Date of Service: 8/2018
Service Performed: Scheduled service/oil change
Evaluation of Service: Shop owner is an LTV Unity Owner.
Submitted by: Kevin Biersdorff
Date of Service: September 2018
Service Performed: Sway bar and Sumo Springs
Evaluation of Service: I phoned and spoke with Joe Cameron
General Manager. He was polite, informative and answered all my questions. I felt comfortable to have them work on my Unity. I promptly got an appointment. Joe gave me a loaner car to use while they worked on my Unity sway bar and Sumo Springs). I live one hour from Eugene and I won’t hesitate to make the drive again if my RV should need any service work in the future I highly recommend Stadium Automotive.
Submitted by: Paula Noah
Date of Service: 1-5-2021
Service Performed: Tires installed
Evaluation of Service: Great shop, most service on Sprinter Van
In and out in 1.5 hours.
Have done all service for the past
Submitted by: George Rode
Mercedes-Benz of Medford
3240 Crater Lake Avenue
Medford, Oregon 97504 (click for map)
Comments: Pretty much an all day appointment. The usual under the hood fluids change and replace. Topped off DEF, windshield cleaner, checked coolant; changed key battery. Thorough bumper to bumper inspection including brakes, tires, and all mechanical components. Were given a complimentary car to drive while the van was in the shop and the van was washed and vacuumed. All staff were friendly and the lounge well appointed. Cost of “A” service $376.38. I recommend this shop if you are in need of service in the Southern Oregon area. A lot of Northern California customers use this shop.
Submitted by: Susan Huff
Service Performed: B service plus additionals
Evaluation of Service: I purchased my Leisure Travel TB used in October of 2017. Johnson RV in Sandy OR said all the services were up to date. This spring, I received a recall notice regarding the passenger side air bag but no parts were available. In the fall, I contacted the dealership and they said parts were not available but they would need to order them. We agreed on a date and I asked about any service that should be completed. They located my records and said the B service was due so they scheduled that with the recall.
I chose MB of Medford due a recommendation from a friend who had taken theirs there. I live 250 miles from the dealership so it is not a simple drop off event. I asked if I could overnight on their property so the vehicle would be there first thing and they said of course. I had not asked but they provided me with a loaner car. I asked the approximate time to complete the service and the really nice and competent service advisor Rachel said pretty much the whole day. I said I had hoped to get back to home before dark as I have to turn around and then back up hill into my RV cover.
I left and spend time visiting nearby historic towns. At about 2:30 I received a test message from Rachel saying my vehicle was ready. As I was nearby, I drove right over. I said I was surprised by the time finished and she said they put 2 technicians on it to get me out early. Also, they washed the entire outside. I was very impressed by both.
They did some addition things that were close to being due so now I am totally up to date on service schedules. I was also impressed they replaced the battery in the remote and wiper blades. I will be going back there for the next service.
Submitted by: Ron Wardman
3664 North Easton Rd.
Doylestown, PA. 18902 (click for map)
Phone Service: 800-339-4550 Parts: 800-711-2650
Comments: Great service from Kennan Mercedes in Doylestown, PA. While traveling in eastern PA, our check engine light came on. Kennan agreed to see us right away, and provided excellent service as soon as we arrived – and they have a lovely waiting room.
Submitted by: Karen Sundback
108 Harris Road
Piedmont, SC 29673 (click for map)
Date of Service: June 18, 2019
Service Performed: Rear tire sensor
Evaluation of Service: Repaired under warranty.
Next day appointment.
Two hours from Highlands, NC near Greenville SC.
Prompt, efficient, courteous.
Submitted by: Char Poole
Eddie’s Truck Center
1022 North Turbine Dr
Rapid City, SD 57703 (click for map)
Phone: 605-348-4900 or 800-233-3437
Comments: Fixed while we were on the road AND did warranty work while we were there. Awesome service!
Submitted by: Linda Stein
Mercedes-Benz of Sioux Falls
4410 W 12th Street
Sioux Falls, South Dakota 57107 (click for map)
Date of Service: 8/19/19
Service Performed: Diagnose problem, replace glow plug and control module.
Evaluation of Service: Contact Steven Andino. Called for appointment at 8am Monday and was told they could get me in Tuesday morning. I asked if there was a campground nearby. He said I didn’t need one as they have hookups behind the shop I could use. I drove up from Omaha and arrived about noon. Checked with Steve who told me that their Monday afternoon appointment had canceled and he could get me in at 1:30. Got us out in time for us to drive to Wall, SD by nightfall. Great service and great people! Highly recommend them.
Submitted by: John H. Spears
Mercedes Benz of Boerne
31445 Interstate 10 W
Boerne, TX 78006 (click for map)
Phone Service: 844-650-8055 Parts: 844-650-7759
Comments: Just outside of SA. Great service on the road and a loaner.
Submitted by: Joan Adams
Comments: Agree with Joan Adams that MB of Boerne, TX has excellent Sprinter services.
Submitted by: Shirley Joiner
Comments: Have used this MB Sprinter dealer for a couple of years now. They have done routine maintenance and a repair (bird nest build in air intake). Cost was reasonable for MB. And the service guys know their sprinters. Also gave me sound advice and let me save some money on a issue I thought I had.
Submitted by: Ed Hickl
Park Place Motorcars
4201 Beltway Pl
Arlington, TX 76018 (click for map)
Comments: This dealership also services MB Sprinters. They have 22 other locations in Texas. Main number is: 855-371-6345
Submitted by: Anthony Chiaia
Mercedes-Benz of Beaumont
1865 I-10 South
Beaumont, Texas 77701 (click for map)
Date of Service: April 2019
Service Performed: Checking on engine fluid levels.
Evaluation of Service: Fast to make and an appointment and good service when there. Was able to ask the mechanic a question directly.
Mercedes Benz of Georgetown
7401 S Interstate 35
Georgetown, TX 78626 (click for map)
Date of Service: 04/2019
Service Performed: Replace turbo resonator. I was on a road trip and lost boost 30 minutes into my 5 hour trip. Called ahead and they worked me in mid afternoon on Friday. Had me back on road in 20 minutes. Not even enough time for a cup of coffee.
Submitted by: Edwin Owen
Sewell Mercedes Benz of West Houston
1025 Highway 6, North
Houston, TX 77079
Date of Service: 12/1/2020
Service Performed: A Service
Evaluation of Service: I could not be happier with the service I received from Sewell Mercedes of West Houston. It was first class all the way around. it begins with the dedicated Sprinter service team. My appointment was for 2pm, I arrived a couple minutes early and was greeted by Patrick who took the time to introduce himself and to get to know me a bit. Then we discussed what work I wanted done on the vehicle. He then proceeded to show me around the dealership service area and waiting room. The facility is spotless and well organized, everything went as I was told it would. Their waiting room even had small offices that are available for clients while we wait. I have heard horror stories about the price of the A & B service, but I found Sewell’s pricing to be very reasonable.
We often hear about things that go wrong, I thought it is worth sharing when everything goes beyond expectations!
Submitted by: Bob Chalker
JS Truck Repair (MOBILE MECHANIC)
My Vernon, Texas
DATE OF SERVICE: 4/19/2020
CHASSIS TYPE: 2020 Mercedes
SERVICE PERFORMED: Tire Valve Stem Replacement
EVALUATION OF SERVICE: Mobile mechanic arrived promptly and replaced a broken valve stem. Price was fair for the work and the drive out to where we were parked. Both mechanics were friendly and they did an excellent job.
SUBMITTED BY: Lee Rowe
Mercedes Benz of Farmington
555 West Bourne Circle
Farmington, UT 84025 (click for map)
Date of Service: August 2018, January 2019
Service Performed: Alignment, Factory Recall work, exhaust system
Evaluation of Service: Services with a capital S, these folks want you happy. Good workmanship, good explanation of services, for a MB facility reasonable fees for services. My go to place for our Unity chassis work.
Submitted by: Ron Ketelsen
CHASSIS TYPE: 2019 Mercedes
Mercedes-Benz of Virginia Beach
4949 Virginia Beach Blvd
Virginia Beach, VA 23462
PHONE: 1 757 499 3771
DATE OF SERVICE: 2020
SERVICE PERFORMED: balanced tires, checked alignment
EVALUATION OF SERVICE: Did a good job. Not hard to get appt.
Mercedes-Benz of Tacoma
1701-C Alexander Avenue E, Ste. C
Fife, WA 98484 (click for map)
Comments: Contact Ed Joseph, Sprinter Service Mgr. As of 8/3/2018, they can perform all service except wheel alignments on our Sprinter-based RVs. For us they did a software recall update. Our appointment was just 3 days out; it took just over an hour, as promised. Go to the address and look for the Mercedes-Benz dealer folding sign. (City of Tacoma has limited the # of signs in there.) Park somewhere near the M-B dealer and go in the front door to the service counters. Front faces I-5.
Submitted by: Carol Hanson Taylor
Mercedes-Benz of Spokane
21802 E George Gee Ave
Liberty Lake, WA 99019 (click for map)
Date of Service: 4/30/19
Service Performed: Service A and Air Bag Recall Replacement
Evaluation of Service: Got in less than a week after making appointment. Not bad since they had to order the airbag. They told us the work would take 4 hours but it only took 2 1/2. The cost was a little high at $302 for a Service A. Nice waiting area and restaurants within walking distance. we had lunch while waiting. All went well.
Submitted by: Patrick Braun
3300 Old Goldie Road,
Oak Harbor, Washington 98277 (click for map)
Date of Service: 5/20/2019
Service Performed: Oil change and scheduled maintenance
Evaluation of Service: Excellent work with good prices. Very knowledgeable with Mercedes sprinters.
Submitted by: Frederick Bronson
Kimball’s Alignment & Brakes
10105 Pacific Ave S
Tacoma, WA 98444
Phone: (253) 537-0330
Date of Service: 2/20/2020
Service Performed: Wheel Alignment
Evaluation of Service: This is part of a larger company that also does collision repairs (located next door).
As recommended by our Mercedes-Benz Service Center and several people on the Leisure Travel Van Enthusiasts & Upgrades Facebook groups, we had a wheel alignment done to our 2017 chassis/2018 Unity. (We first checked with Triple-E to make sure our van had not been aligned there and were told that they didn’t start doing that until September 2018.) We made an appointment and got right in at the scheduled time. About 1 hour later, it was done, and the service technician told us that it was not badly out of alignment. Keith, the head technician, told us we should have an alignment done every 10,000 miles. We also asked whether upgrading to heavier duty stabilizer bars(like Helwig), puts too much stress on the frame. He said if it doesn’t require additional holes in the frame, it should be good. I also asked Wille at Triple-E whether they were upgrading the stabilizers on the newer Unitys; they are not, but he said that he believes the Hellwigs are a quality product. The van drives fine; we did not detect any issues possibly caused by the repair shop. If you have your hubcap covers zip-tied on, be sure to replace those. The cost was $125.95 + tax.
Submitted by: Carol Taylor