Mercedes Benz Service

USA STATES O – Z

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Ohio

Mercedes Benz of North Olmsted
28450 Lorain Rd
North Olmsted, OH  44070  (click for map)
Phone: 440-401-2131
Comments: Outstanding Sprinter service.
Submitted by: Valerie Sachs

Oklahoma

Mercedes-Benz Sprinter of Oklahoma City
14240 Broadway Extension
Oklahoma City, OK 73013  (click for map)
Phone Service: 877-881-2208 Parts: 877-873-9876
Comments: The service advisor is great!
Submitted by: Marlenea Steffens
Comments: Picked a date that was convenient for us and was accommodated.  We had a front end alignment completed and they automatically replaced the camber bolts.  The total cost of the work was $300 with parts and labor.  The Sprinter technician is named Paul and very good.  We used this facility twice and was very happy with their work and professionalism.  Another Sprinter van arrived without an appointment and they managed to work in him that day.
Submitted by: Patrick Hayes

Oregon

Mercedes-Benz of Salem
2405 Commercial St SE
Salem, OR 97302 (click for map)
Phone: 877-306-0083
Comments: We’ve had good experiences there, AND “Mike”, the Sprinter MB guy, will be coming to our Evergreen Leisure’s Spring Rally in May. Double brownie points.
Submitted by: Ann Ward Ossinger
Also recommended by: Bill Petrak

Mercedes-Benz of Wilsonville
25035 SW Parkway Ave.
Wilsonville, OR  97070  (click for map)
Phone: 503-454-5000
Date of Service: March 2019
Service Performed: Standard maintenance
Evaluation of Service: Large shop.  Sprinter mechanics only available M-F
Submitted by: Michael Moon

McCoy’s Freightliner
2323 NE Columbia Blvd.
Portland, OR  97211 (click for map)
Phone: 503-283-0345 or 503-735-1970
Comments: Good service.
Submitted by: Bob Howell

Date of Service: May 2019
Service Performed: Replace DEF Sensors.  Replace wheel speed sensors.
Evaluation of Service: Outstanding service!  Quick turnaround.  Great communication.  As they are factory authorized Sprinter shop they were able to perform warranty work.
Submitted by: Mike Moon

Mercedes-Benz of Eugene
2200 Martin Luther King Blvd
Eugene, OR  97401 (click for map)
Service: 541-687-8888
Comments: Excellent service.
Submitted by: Kurt Brickner

Stadium Automotive
2025 Franklin Blvd
Eugene, Oregon  97403  (click for map)
Phone: 541-343-5050
Comments: Mgr – Joe Cameron.  Installation of Sumo Springs, Sway Bar and Koni Shocks  Do a lot of work on Mercedes Sprinter Vans and are familiar with our LTVs as the owner of the shop owns one.
Submitted by: Romy Ritter

Date of Service: 8/4/2018
Service Performed: Installed New Rear Shocks. Installed Wheel Lug Nut Covers.
Evaluation of Service: Scheduling of appointments is easy, and online. They are as accommodating as possible. On the Wheel Lug Nut Covers, the owner actually picked them up from a local supplier, himself, and delivered them to this location so they could be installed to fit my schedule. Service Manager and Owner and Techs could not be nicer! They can handle the Unity-sized RVs in their Service Bays. They have always been professional and courteous to deal with. I love their Commitment to Service Ideals-type statements displayed in their front office area. The owner participates in the better-known Sprinter-based RV Forums, and is an RV owner himself. They SPECIALIZE in Sprinter chassis-related work — not the Leisure house portion.
Submitted by: Guy Owen

Date of Service: 8/2018
Service Performed: Scheduled service/oil change
Evaluation of Service: Shop owner is an LTV Unity Owner.
Submitted by: Kevin Biersdorff

Date of Service: September 2018
Service Performed: Sway bar and Sumo Springs
Evaluation of Service: I phoned and spoke with Joe Cameron
General Manager.  He was polite, informative and answered all my questions.   I felt comfortable to have them work on my Unity.  I promptly got an appointment.   Joe gave me a loaner car to use while they worked on my Unity sway bar and Sumo Springs).  I live one hour from Eugene and I won’t hesitate to make the drive again if my RV should need any service work in the future   I highly recommend Stadium Automotive.
Submitted by: Paula Noah

Mercedes-Benz of Medford
3240 Crater Lake Avenue
Medford, Oregon  97504  (click for map)
Phone: 541-774-1000
Comments: Pretty much an all day appointment.   The usual under the hood fluids change and replace.  Topped off DEF, windshield cleaner,  checked coolant; changed key battery.  Thorough bumper to bumper inspection including brakes, tires, and all mechanical components.  Were given a complimentary car to drive while the van was in the shop and the van was washed and vacuumed.   All staff were friendly and the lounge well appointed.  Cost of “A” service $376.38.  I recommend this shop if you are in need of service in the Southern Oregon area.  A lot of Northern California customers use this shop.
Submitted by: Susan Huff

Service Performed: B service plus additionals
Evaluation of Service: I purchased my Leisure Travel TB used in October of 2017.  Johnson RV in Sandy OR said all the services were up to date.  This spring, I received a recall notice regarding the passenger side air bag but no parts were available.  In the fall, I contacted the dealership and they said parts were not available but they would need to order them.  We agreed on a date and I asked about any service that should be completed.  They located my records and said the B service was due so they scheduled that with the recall.
I chose MB of Medford due a recommendation from a friend who had taken theirs there.  I live 250 miles from the dealership so it is not a simple drop off event.  I asked if I could overnight on their property so the vehicle would be there first thing and they said of course.  I had not asked but they provided me with a loaner car.  I asked the approximate time to complete the service and the really nice and competent service advisor Rachel said pretty much the whole day.  I said I had hoped to get back to home before dark as I have to turn around and then back up hill into my RV cover.
I left and spend time visiting nearby historic towns.  At about 2:30 I received a test message from Rachel saying my vehicle was ready.  As I was nearby, I drove right over. I said I was surprised by the time finished and she said they put 2 technicians on it to get me out early.  Also, they washed the entire outside.   I was very impressed by both.
They did some addition things that were close to being due so now I am totally up to date on service schedules.  I was also impressed they replaced the battery in the remote and wiper blades.  I will be going back there for the next service.
Submitted by: Ron Wardman

Pennsylvania

Kennan Mercedes-Benz
3664 North Easton Rd.
Doylestown, PA. 18902 (click for map)
Phone Service: 800-339-4550 Parts: 800-711-2650
Comments:
Great service from Kennan Mercedes in Doylestown, PA. While traveling in eastern PA, our check engine light came on. Kennan agreed to see us right away, and provided excellent service as soon as we arrived – and they have a lovely waiting room.
Submitted by: Karen Sundback

Rhode Island

South Carolina

Christopher Trucks
108 Harris Road
Piedmont, SC  29673  (click for map)
Phone: 864-269-2131
Date of Service: June 18, 2019
Service Performed: Rear tire sensor
Evaluation of Service: Repaired under warranty.
Next day appointment.
Two hours from Highlands, NC near Greenville SC.
Prompt, efficient, courteous.
Submitted by: Char Poole

South Dakota

Eddie’s Truck Center
1022 North Turbine Dr
Rapid City, SD 57703  (click for map)
Phone: 605-348-4900 or 800-233-3437
Comments: Fixed while we were on the road AND did warranty work while we were there. Awesome service!
Submitted by: Linda Stein

Tennessee

Texas

Mercedes-Benz of Plano
6455 Dallas Pkwy
Plano, TX 75024 (click for map)
Phone Service: 214-556-2328
Comments: Tall work bays, knowledgeable and experienced mechanics.
Submitted by: Jan Adams

Mercedes Benz of Boerne
31445 Interstate 10 W
Boerne, TX 78006 (click for map)
Phone Service: 844-650-8055 Parts: 844-650-7759
Comments: Just outside of SA. Great service on the road and a loaner.
Submitted by: Joan Adams

Comments: Agree with Joan Adams that MB of Boerne, TX has excellent Sprinter services.
Submitted by: Shirley Joiner

Comments: Have used this MB Sprinter dealer for a couple of years now. They have done routine maintenance and a repair (bird nest build in air intake). Cost was reasonable for MB.  And the service guys know their sprinters.  Also gave me sound advice and let me save some money on a issue I thought I had.
Submitted by: Ed Hickl

Park Place  Motorcars
4201 Beltway Pl
Arlington, TX  76018 (click for map)
Phone: 877-560-1743
Comments:  This dealership also services MB Sprinters.  They have 22 other locations in Texas.  Main number is: 855-371-6345
Submitted by: Anthony Chiaia

Mercedes-Benz of Beaumont
1865 I-10 South
Beaumont, Texas 77701 (click for map)
Phone: 855-910-9962
Date of Service: April 2019
Service Performed: Checking on engine fluid levels.
Evaluation of Service: Fast to make and an appointment and good service when there. Was able to ask the mechanic a question directly.

Mercedes Benz of Georgetown
7401 S Interstate 35
Georgetown, TX   78626 (click for map)
Phone: 855-488-4052
Date of Service: 04/2019
Service Performed: Replace turbo resonator. I was on a road trip and lost boost 30 minutes into my 5 hour trip. Called ahead and they worked me in mid afternoon on Friday. Had me back on road in 20 minutes. Not even enough time for a cup of coffee.
Submitted by: Edwin Owen

Utah

Mercedes-Benz of Draper
11548 S Lone Peak Parkway
Draper, UT 84020 (click for map)
Phone Service: 801-222-4450 Parts: 801-222-4460
Submitted by: Marty Nance

Mercedes Benz of Farmington
555 West Bourne Circle
Farmington, UT  84025  (click for map)
Phone: 801-447-3300
Date of Service: August 2018, January 2019
Service Performed: Alignment, Factory Recall work, exhaust system
Evaluation of Service: Services with a capital S, these folks want you happy. Good workenship, good explanation of services, for a MB facility reasonable fees for services. My go to place for our Unity chassis work.
Submitted by: Ron Ketelsen

Vermont

RR Charlebois Freightliner
950 Route 7 South
Milton, VT 05468 (click for map)
Phone: 802-655-5040
Submitted by: Peter Tourin

Virginia

Washington

Kollmar Sprinter and Automotive
27030 Pacific Highway South
Kent, WA  98032 (click for map)
Phone: 206-242-9500

Mercedes-Benz of Tacoma
1701-C Alexander Avenue E, Ste. C
Fife, WA  98484  (click for map)
Phone: 800-416-8842
Comments: Contact Ed Joseph, Sprinter Service Mgr.  As of 8/3/2018,  they can perform all service except wheel alignments on our Sprinter-based RVs.  For us they did a software recall update.  Our appointment was just 3 days out; it took just over an hour, as promised.  Go to the address and look for the Mercedes-Benz dealer folding sign.  (City of Tacoma has limited the # of signs in there.)  Park somewhere near the M-B dealer and go in the front door to the service counters.  Front faces I-5.
Submitted by: Carol Hanson Taylor

Mercedes-Benz of Spokane
21802 E George Gee Ave
Liberty Lake, WA  99019  (click for map)
Phone: 509-455-9100
Date of Service: 4/30/19
Service Performed: Service A and Air Bag Recall Replacement
Evaluation of Service: Got in less than a week after making appointment. Not bad since they had to order the airbag. They told us the work would take 4 hours but it only took 2 1/2.  The cost was a little high at $302 for a Service A.  Nice waiting area and restaurants within walking distance.  we had lunch while waiting. All went well.
Submitted by: Patrick Braun

Kaiser’s Garage
3300 Old Goldie Road,
Oak Harbor, Washington  98277  (click for map)
Phone: 360-240-1475
Date of Service: 5/20/2019
Service Performed: Oil change and scheduled maintenance
Evaluation of Service: Excellent work with good prices. Very knowledgeable with Mercedes sprinters.
Submitted by: Frederick Bronson

West Virginia

Wisconsin

River States Truck & Trailer
6124 Chuck Lane
Eau Claire, WI 54703  (click for map)
Phone: 800-944-5973
After Hours Contact: (715) 559-5649
Submitted by: Patty Kuebker Johnson

Zimbrick European Mercedes-Benz
2300 Rimrock Road
Madison, WI 53713 (click for map)
Phone Service: 608-291-6233 Parts: 608-286-766
Submitted by: Bonnie Piernot

Mercedes-Benz of Elmbrook
2230 E Moreland Blvd.
Waukesha, WI  53186 (click for map)
Phone Service: 888-693-9942  Parts: 888-691-7435

Wyoming