USA STATES A – K
Alaska Spring & Performance
600 East 48th Ave.
Anchorage, Alaska 99503 (click for map)
Comments: Performed Alignment, Balancing, upgrade springs and Sway bar Fabrication of specialize parts. These guys are the ones that do most of the repairs to TT and Motorhomes that break suspension parts. If they have room they let you overnight in the parking lot while they fix your broken toy.
Group One Motorwerks
3412 N Dodge Blvd
Tucson, Az 85716 (click for map)
Date of Service: 5/9/19
Service Performed: Fuel leak, located and fixed in less then 1 hr with no appt!
Evaluation of Service: Highly recommending Group One Motorwerks in Tucson for any and all Mercedes rv Mechanical needs. The Mercedes actual dealership in Tucson was of no use to us as we are on our Eastwardly travel, but Group One Got us in immediately and had us buttoned up and on the road in less time then it took is to have a cup of coffee and at a very fair price.
Submitted by: Sam Hart
Mercedes-Benz of Chandler
7450 W Orchid Ln (click for map)
Chandler, AZ 85226
Comments: Incredibly helpful when we had a problem, and also handled a warranty issue when we were traveling the southwest. We damaged the driver’s side mirror at the North Rim of the Grand Canyon in a “mirror kiss” with another camper. MB of Chandler did all they could to make it a non-issue by ordering parts and having them there by the time we arrived. While enroute to Chandler, the DEF sensor failed. They took care of both. Probably the most professional dealership we’ve ever encountered.
Submitted by: David Kao
Comments: We were stranded along AZ I-10 with a transmission problem on our 2015 Unity TB. We arranged a tow 100 miles back to Chandler, arriving at midnight. The M-B dealership got us in when their service department opened at 8 am and had us back on the road by 2:30 pm.
Bill in service went to great lengths to obtain the needed parts for what was a complicated diagnosis and repair. He kept us apprised of the process throughout, the waiting area was lovely (they have their own on-site cafe!) and we couldn’t have been happier.
Our repair was done under the original M-B warranty.
Submitted by: Christine Frederick
Date of Service: 12/20/2018
Service Performed: Replace both NOx sensors
Evaluation of Service: We called M-B of Chandler out of the blue when we started getting NOx sensor errors on a cross-country trip (actually, we read a lot of online reviews before choosing them). We called in the afternoon and got a choice of a 7:20 or a 9:00 appointment next day. They assigned us a service manager named Bill Stamper, and he was smart, efficient, knowledgeable and friendly – a very good guy! They had the job done by early afternoon even though both sensors wouldn’t come out until they hit the bungs with a torch. The removal made the threads nasty, and they went out to pick up the correct tap so they could chase the threads. Nice clean work! I had lots of time to talk with Bill about the repair and M-B things in general. After the repair, the mechanic and his assistant came out and I got the full blow-by-blow about how difficult the job had been – they were worried they’d destroy another $5000 of parts in removing the sensors, but they pulled the job off nicely in the end. So this was as pleasant as a $2100 emergency on-the-road repair could be.
Submitted by: Peter Tourin
Date of Service: 1/14/2019
Service Performed: Service A (including oil change, replace fuel filter and brake line fish)
Evaluation of Service: I went for Service A (20,000 miles), and was very pleased with MB of Chandler. It took less than 2 hours, and I was charged exactly the quoted amount ($677), which was several hundred dollars less than another dealer’s quote. Bill Stamper, their Sprinter service specialist, was great.
Submitted by: Larry Horton
700 Island Parkway
Belmont, CA 94002 (click for map)
Date of Service: 8/1/2018
Service Performed: Service A
Evaluation of Service: Great service, provided a loaner, way over priced for service performed, but this is California.
Submitted by: Jeff Backes
5475 Car Country Dr.
Carlsbad, CA 92008 (click for map)
Comments: They have a dedicated Sprinter department. We’ve had good service from them (mostly routine stuff, of course!)
Submitted by: Wendy Uncles
Mercedes-Benz of San Diego
7905 Dagget St
San Diego, CA 92111 (click for map)
Comments: Mercedes of San Diego has a Sprinter service garage that’s completely separate from the regular Mercedes dealership, and is located several blocks away. They have their own appointment book and service advisors. When you get there, it’s a big garage with a small sign that says something like “Commercial Sprinter Service”, and doesn’t mention the Mercedes dealership. Every other Sprinter there was a commercial work truck.
It was easy to get an appointment. I called on Friday, with a check engine light and needing a Service A, and got an appointment for Monday. Drop off was quick (I was the only person there). The work was completed same day, including changing out the DEF tank (the source of the check engine light). Pick up was also quick.
I was charged $207 for an oil change. I think the only service advisor there is Nick. Nick and I discussed beforehand that I didn’t have enough miles to need a full “Service A”, so he wrote it up as an oil change. But then they actually did a full A service for $207.
Overall, very happy. I think I found my chassis service place.
Submitted by: Ann Patterson
Mercedes Benz of Temecula
40910 Temecula Center Dr
Temecula, CA 92591 (click for map)
Date of Service: February 2019
Service Performed: Warranty, exhaust pressure sensor
Evaluation of Service: – Next day appointment.
– 4 hours to diagnose and repair.
– warranty work to replace pressure sensor. Check engine light intermittent. $1,200 for repair but was covered by warranty.
– friendly employees. Comfortable waiting area. Shuttle.
Submitted by: Doug
Mobile German Auto Works
Santa Cruz, CA.
Comments: Called these guys when our “Check Engine” light came on in the middle of CA. When the closest 2 Mercedes dealers said they couldn’t see us for at least a week, we called these guys. The tech said he’s meet us at our RV site no matter what time we arrived and they even called us while on the road to make sure we were doing okay. He met us at our RV site after dark, diagnosed the issue right away and cleared the error code. They are a mobile service specializing in German autos, including our Sprinter Vans, and service a wide area of Northern CA from Monterey to Santa Cruz. Mobile service to: West Cliff, Pasa Tiempo, Santa Cruz, Capitola, Aptos, La Selva Beach, Watsonville, Pajaro Dune, Monterey Dunes, Hacienda Carmel, Carmel Village, Salinas, Los Gatos, Saratoga, Mountain View and surrounding communities.
Submitted by: Romy Ritter
5400 Van Nuys Blvd
Van Nuys, CA 91401, California 91401 (click for map)
Date of Service: 10/2018
Service Performed: oil change, new key
Evaluation of Service: I was able to bring it when I wanted, they will drop off or pick you up with Uber, service was quick and professionally handled. They have a whole indoor sprinter service section with proper lifts and massive ceiling height to accommodate sprinter based RVs, service is open Monday through Saturday.
Submitted by: Bob Damico
Mercedes-Benz of Littleton
8070 South Broadway
Littleton, CO. 80122 (click for map)
Comments: We had the first Sprinter Schedule A on our gently pre-owned 2016 LTV Unity TB in June 2017 (13,367 miles), which we got at 7500 miles). As over a year and half had passed, service is suggested annually or at various mileage points. Easy and quick schedule for our service (drop-off in morning; pickup at 5pm) which included standard schedule A (oil/filter change; full safety inspection;etc) and refill AD-Blue. Est total parts: $377; Labor: $270; haz waste: $29;mis taxes: $29; total cost: $704 (I know its a lot but very professional and I don’t know any maintenance).
NOTE: This shop has an overnight service dept too, so you could drop at 5pm (stay at friend’s or motel) and pickup first thing in morning. Speak to DC the service mgr (great and helpful professional).
Submitted by: Jim Musante
Also recommended by: Jim Van Namee
Mercedes Benz of Loveland
4040 Byrd Dr
Loveland, Colorado 80538 (click for map)
Date of Service: August 2018
Service Performed: Recall
Evaluation of Service: We are from Scottsdale, AZ. We have a 2018 Unity FX. We were on our way to visit Family in Fort Collins, Colorado when our check engine light came on near Colorado Springs (0nly 2,000 miles on our Unity). We drove a bit slower until we got to Fort Collins, as no Denver or Colorado Springs dealerships couId get us in. So I called the Loveland Mercedes dealership’s service department on a Friday. They got us in at 7am on Monday morning and we picked it up 3 hours later. First class operation. No charge, everything under warranty of course.
Submitted by: Larry Hevner
District of Columbia
8302 US Highway 19 N
Pinellas Park, FL 33781 (click for map)
Date of Service: December 2018
Service Performed: Diagnosed and repaired speed sensor fault
Evaluation of Service: Certified Sprinter/MB dealership diagnosed a difficult problem with my LTV wheel speed sensors. After replacing speed sensors which did not fix fault, they traced problem to chaffed wiring shorting out intermittently to body frame. This also burned out the ABS hydraulic/electronic module. They drained brake fluid, replaced module (3 day wait), bled the brakes, and thoroughly tested the vehicle. All was covered under the Mercedes-Sprinter extended warranty (we had 37,000 miles on vehicle). Dealer concierge drove me home (12 miles) when they found that they needed to keep vehicle a few days. Facility customer lounge is nice with free coffee, wifi, TV, and comfortable seating. All things considering, my experience was good and I would recommend them for LTV Sprinter repair.
Submitted by: John Wood
3705 W Tennessee St
Tallahassee, FL 32304 (click for map)
Date of Service: 11/27/18
Service Performed: Oil change and checking fluids, check tires
Evaluation of Service: We called one day and they worked us in the following morning. It took about 3 1/2 hours, but that was because of the work in and they also brought it out washed. We had our puppy with us and they were very kind and even had treats for her. Free WiFi, coffee, sodas, water and snacks. Very clean and service rep was awesome.
Mercedes-Benz of Wesley Chapel
2383 Willow Oak Dr.
Wesley Chapel, Florida 33544 (click for map)
Date of Service: October 25, 2018
Service Performed: Power Steering pump plus belts replaced
Evaluation of Service: I had to be towed in via Mercedes Roadside Service but called the service dept to let them know ahead of time. Tow truck got vehicle there at 6:45 PM. Service closes at 7:00 PM but they took me in to check problem which was a cracked power steering pump. Both belts had come off the engine. They had no stock on the pump and ordered replacement that night. 3 day delivery from Jacksonville, FL They let me boondock (no connections) in a back secured/monitored parking lot. They offered a courtesy car for me to drive which I did not need. I slept in my LTV for 2 nights there and walked to local restaurant for 1 meal, since I had enough other food in LTV. Local OTA TV reception from Tampa was good. Dealership has nice customer lounge with coffee, donuts, wifi, TV, and comfortable leather couches. They have several large door service bays. Service manager, Brian Gerharz, was very courteous and efficient. They repaired the vehicle as promised and all was covered under the warranty. It is a nice facility and I recommend it.
Submitted by: John Wood
Sprinter Van City
3151 N US Highway 1
Ft Pierce, Florida (click for map)
Date of Service: 5/21/19
Service Performed: ABS sensor and general maintenance
Evaluation of Service: They got me in the next day and had the work completed in 2 days.
Submitted by: Bobbee Larsson
7000 Abercorn Street
Savannah, GA 31406 (click for map)
Date of Service: April 2019
Service Performed: Servicing and air bag replacement
Evaluation of Service: Has serviced my 2017 LTV Unity & handled recall for air bag replacement. Great service, courteous & pleasant facility
Submitted by: Nick Gardner
Lyle Pearson Mercedes-Benz
351 Auto Dr
Boise, ID 83709 (click for map)
Date of Service: 5/2/2019
Service Performed: Software update to clear check engine light
Evaluation of Service: Check engine light came on, so we had it towed through the Leisure 24 months free service. Service coordinator, Jackson said this could have caused the vehicle to go into “limp mode”, so it was good to have it towed in. Service was under warranty, but they did charge to have drive line reconnected. $100 plus $14 for the nuts. (Nuts are single-use and should not be reused.) They were very accommodating. Jackson squeezed us in, and we were on our way again by noon. He gave us the inspection we had them do for free.
Submitted by: Carol Taylor
Shorty’s Super Towing
Mountain Home, ID
Date of Service: 5/1/2019
Service Performed: 90-Mile Tow from Bliss to Boise, ID
Evaluation of Service: Leisure 24 month service arranged the tow. The owner, Rob Montomery knew how to tow our Sprinter, disconnecting the drive line and towing ours with the front wheels off the ground. He was personable, and we had a pleasant chat on the way. He gave us some information about the area around the dealer too. His dinner was seriously delayed to help us out.
Submitted by: Carol Taylor
Mercedes-Benz of St. Charles
225 North Randall Rd
St. Charles, IL 60174 (click for map)
Sales: (888) 459-2190 | Service: (630) 485-2300
Comments: Very reasonable price on oil change – last one was $115.
Submitted by: Gary Hirsch
809 Highway 1 West
Iowa City, IA 52246 (click for map)
Service: (866) 979-0703 Parts: (877) 316-0908
Comments: We have only been there for our first service appointment — oil change, but it’s great that they are so close to home!
Submitted by: Ann Dudler